:root{font-family:Inter,ui-sans-serif,system-ui,sans-serif;color:#171717;background:#f4f2ef;--orange:#ff681d;--ink:#171717;--line:#dedad4;--muted:#77716b}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}.loading{padding:3rem}.login{min-height:100vh;display:grid;grid-template-columns:1.1fr .9fr}.login-art{background:linear-gradient(140deg,#181513,#38261b);color:#fff;padding:9vw;display:flex;flex-direction:column;justify-content:flex-end}.login-art h1{font-size:clamp(3rem,7vw,7rem);margin:.2rem 0}.login-panel{display:grid;place-items:center;padding:2rem}.card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:24px;box-shadow:0 10px 30px #3626190b}.login-card{width:min(440px,100%)}.brand{font-size:24px;font-weight:900}.brand i{display:inline-grid;place-items:center;background:var(--orange);color:white;width:40px;height:40px;border-radius:12px;font-style:normal;margin-right:10px}.field{display:grid;gap:7px;margin:18px 0}.field input,.field select,.field textarea,select{border:1px solid var(--line);border-radius:10px;padding:12px;background:#fff}.primary{border:0;background:var(--orange);color:#fff;padding:13px 18px;border-radius:10px;font-weight:800;cursor:pointer}.wide{width:100%}.error{color:#b42318;background:#feeceb;padding:12px;border-radius:10px}.shell{min-height:100vh;display:grid;grid-template-columns:280px 1fr}.sidebar{background:var(--ink);color:white;padding:24px;display:flex;flex-direction:column;gap:24px}.sidebar .brand{margin-bottom:20px}.sidebar button{background:#292725;color:#fff;border:1px solid #44403d;border-radius:10px;padding:12px;text-align:left}.sidebar .logout{margin-top:auto}.workspace{padding:26px;min-width:0}.top{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.top h1{margin:0}.layout{display:grid;grid-template-columns:380px minmax(0,1fr);gap:18px;height:calc(100vh - 105px)}.inbox,.conversation{overflow:hidden;display:flex;flex-direction:column}.filters{display:flex;gap:8px;margin-bottom:14px}.filters select{min-width:0;flex:1}.ticket-list{overflow:auto;display:grid;gap:8px}.ticket{padding:14px;border:1px solid var(--line);border-radius:12px;background:#fff;text-align:left;cursor:pointer}.ticket.active{border-color:var(--orange);box-shadow:inset 3px 0 var(--orange)}.ticket b,.ticket small{display:block}.ticket small{color:var(--muted);margin-top:5px}.ticket-meta{display:flex;justify-content:space-between;color:var(--muted);font-size:12px}.conversation-head{border-bottom:1px solid var(--line);padding-bottom:14px}.conversation-head h2{margin:6px 0}.messages{flex:1;overflow:auto;padding:18px 4px;display:flex;flex-direction:column;gap:10px}.message{max-width:75%;background:#f1eeea;border-radius:14px;padding:12px}.message.team{align-self:flex-end;background:#fff0e8}.message.internal{background:#fff5c8}.message span{display:block;color:var(--muted);font-size:12px;margin-bottom:6px}.composer{display:flex;gap:10px;border-top:1px solid var(--line);padding-top:14px}.composer textarea{flex:1;border:1px solid var(--line);border-radius:10px;padding:12px;resize:none}.empty{margin:auto;color:var(--muted);text-align:center}.customer-wrap{min-height:100vh;padding:5vw;background:#171717}.customer-card{max-width:800px;margin:auto}.customer-card h1{margin-top:0}@media(max-width:900px){.login{grid-template-columns:1fr}.login-art{display:none}.shell{grid-template-columns:1fr}.sidebar{display:none}.layout{grid-template-columns:1fr;height:auto}.conversation{min-height:600px}}